 Lurdlespor | Latency Report Submission Thread - 01/09/11Thu, 01. Sep. 2011 12:09 GMT This thread is now locked and all relevant information has been forwarded to our network team for investigation. Please find the current Latency Report Submission Thread here: http://eu.battle.net/wow/en/forum/topic/3295160257#1 Hello and welcome to our new Latency Report Submission Thread. These threads allow us to track and investigate ongoing latency issues. Please post the information below in this thread if you experience latency problems this week. NOTE: Only post the information that is requested in this thread, we will remove any posts that do not supply ALL the requested information, as well as any posts containing commentary etc.. The first step of any investigation is to make sure there that your internet security is correctly configured to work with World of Warcraft. The following article may offer some possible fixes: http://eu.blizzard.com/support/article.xml?articleId=19459 You can find more information regarding connectivity problems, and a better definition of latency and what to look for in a trace route, in our FAQ: http://eu.blizzard.com/support/article.xml?articleId=19677 Also make sure you are using NO add-ons, as these are not supported by Blizzard and some of them are known to cause latency problems. Locate your World of Warcraft installation folder and delete the Cache, Interface and WTF folders. If the high latency is still occurring, running a trace route can identify the source of the issue. The trace route program tests the connection from your computer to the target location you specify and every "hop" in between. Using this program you can determine at what location the data you are sending is running into a problem: http://eu.blizzard.com/support/article.xml?articleId=18888 We will need the information generated from the following commands: When you are playing the game, press Alt Tab, You may want to switch to windowed mode to make it easier to get back to the desktop. - Click the Start button and select the Run option from the menu - Type in cmd in the command text box then press Enter. - Type the following into the command window that appears: netstat -n -p tcp -b | more you will see a line like this one (depending on World Of Warcraft): TCP XXX.XX.XX.XX:XXXX YY.YYY.YYY.YY:3724 ESTABLISHED 4476 [WoW.exe] The IP address that is indicated by Xs is your IP address, this is not needed, so do not post this. The information that is important however is the one indicated by Y's on the example above, this is the IP address of the server you are playing on. Now we need some information on your connection, in the same command window, type in: tracert YY.YYY.YYY.YY > C:\tracert.txt A file will be created on your local drive (C:\) called tracert.txt which will contain the trace route information, this may take some time so do not close down the window once the trace is complete the > prompt will appear again. Please copy and paste the contents of the tracert file into this post along with the following information: - The Date and Time that you created the tracert file: - Your town and Country: - The hour and date when you experience the problems the most: - When did this problem start: - Realm played: - Internet Service Provider: - How fast is your internet connection?: - The in game latency bar reading: - Modem model: - Network card model if one is used: - Router model (if used): - Firewall Software (if used): - Do you share your connection?: - Connection used, (USB, Ethernet or Wifi): - Could you please try to create characters on Karazhan, Kor'gall and Spinebreaker to test if the latency persists on these realms?: - Your characters location on the realm (which zone you are in): - Name of the instance (in the case that you are in an instance): - What exactly happens? (Make sure to describe this as well as you can): You are more than welcome to post more than one traceroute, just indicate the different times you are performing the traceroute as it could better identify any problems. Please note that in some cases we may be limited in the support we are able to offer. You may need to speak to your provider directly if the routing to your realm is inadequate. More information concerning how to read and understand your trace route can be found here: NOTE: Please only post all the information that is requested, this is very important as it helps us to compile a report that we can then forward onto our network team. We reserve the right to remove any posts that do not provide all the information requested, as well as any commentary that is not appropriate to the purpose of this thread. |
Kropacius | Latency Report Submission Thread - 01/09/11Sun, 04. Sep. 2011 08:09 GMT Maveria, please use a wired connection. Aliothe, I cannot see anything obvous with your connection, please remove any AddOns, reboot your router and run a repair. Muona, this looks like a problem area:
Please contact your ISP and consider rebooting or even replacing your modem/router Glanbryn, the nature of your connection, with it being wireless based, will have issues. Sheldoor, please use a wired connection. Blazeuae, looks like a peering issue, please contact your ISP 8 13 ms 12 ms * 195.229.1.170 |
Lurdlespor | Latency Report Submission Thread - 01/09/11Wed, 07. Sep. 2011 08:09 GMT Hi everyone, Kodapa, that's quite a slow response time to your router, can you try disabling background applications to make sure nothing's using your connection?: http://eu.blizzard.com/support/article.xml?locale=en_GB&articleId=19382 Aliothe you're getting a large increase in latency here: 2 --- 100/ 100 =100% 100/ 100 =100% 217.0.118.2 Please contact your ISP regarding this. Corncob, please can you post the rest of the requested information? Azami this is just an issue with data being bottlenecked, please follow the steps in this article: http://eu.blizzard.com/support/article.xml?locale=en_GB&articleId=19465 Isíl please can you contact your network provider? We've had quite a few reports of intermittant latency from this provider, and if you contact them it can help speed up a resolution. Danellos, great to hear you solved it! |
Lurdlespor | Latency Report Submission Thread - 01/09/11Tue, 20. Sep. 2011 08:09 GMT Hello again everyone, Angelfish, you're getting packet loss starting here: 3 22ms 1/ 100 = 1% 1/ 100 = 1% nrth-cam-1a-v101.network.virginmedia.net [213.104.142.5] As this is outside of our networks, please show this pathping to your network provider. Hexaddict, you're getting packet loss and latency immediately after your router. Please reboot your router by turning it off for ten minutes, then reconnect. If the issue persists after this, please contact your network provider for assistance. Voltarin, you're getting an increase in latency here: 4 224 ms 201 ms 200 ms pos6-0.cr02.ldn01.pccwbtn.net [63.218.54.53] Please show this trace to your network provider for advice. Críp your connection is undergoing some packet loss on the third hop: 3 30 ms * 28 ms xe-3-3-0.cph10.ip4.tinet.net [77.67.74.37] Please contact your network provider regarding this. Nóbby, this sounds more like data becoming bottlenecked, please can you see here for a guide on how to make sure there's no bottlencking issues: http://eu.blizzard.com/support/article.xml?locale=en_GB&articleId=19465 Devilswife, there's packet loss all around the following locations: 2 * 50 ms 59 ms 10.14.252.1 Please contact your network provider with this trace route. Espoir, could you please post a new trace route? You said yourself that the issue was not occurring at the time of you made this post, and we do need the trace to be when you're experiencing the issue. Despisex, please can you post the full trace route? They can go up to 30 hops and should reach our networks, this trace you have posted does neither. Bigbaadwolf, you have posted no relevant information. Please see the initial post in this thread for details on how to gather the information we require. |
Lurdlespor | Latency Report Submission Thread - 01/09/11Sat, 28. Jan. 2012 09:01 GMT Thank you for filling out these reports, all relevant information has been forwarded to our network team for investigation. Please find our new Latency Report Submission Thread here: http://eu.battle.net/wow/en/forum/topic/3295160257#1 |
