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Sagemurf
Recurring connection issuesFri, 03. Feb. 2012 04:02 GMT

I've been finding it very difficult to play over the past few months, after phoning my ISP several times, all they can do is blame Blizzard for me being continually disconnected.
i was told to contact blizzard and sort out the connection issue and give these relevant details:

ISP - Virgin media
Country - Britain
Router - D-Link model DSL -2640R
and i used an Ethernet connection

any help would be appreciated, thank you :)

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Lurdlespor
Recurring connection issuesFri, 03. Feb. 2012 09:02 GMT

Hi there,

The first thing we need to do is reset the game to defaults, can you please rename or remove the WTF, Cache and Interface folders from your World of Warcraft directory.

If you still experience this issue, please go to the Options menu on the login page, choose the Network tab and then disable the option Optimize Network for Speed

Can you also make sure that your network connection is configured fully:
http://eu.battle.net/support/en/article/disconnects-unknown-entities-naked-characters-red-s-and-other-strange-things
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