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Zxeal
High latency on virgin media adslSun, 19. Feb. 2012 12:02 GMT

Hi,

I've been getting significantly higher ping in-game lately and it was fine a week ago. I was usually sitting at 30-40ms. For the past several days, its been hovering at just over 100 and goes much higher during raids (up to 150-200). Here is a test I just ran:

http://www.speedtest.net/result/1782944312.png

The latency even happens at very early times (today it was as early as 9am). Speedtest.net and pingtest.net both report sub-20ms ping and my usual, expected download and upload speeds.

As the title mentions, I am on Virgin Media National in the UK and both their forums and service status pages don't report any problems right now.

- I am on Windows 7 64bit, with the 64bit WoW client
- I have tried running without addons and I have deleted my cache folder
- I have not installed any new drivers for my network adapter or any hardware lately
- I do not have any background applications running other than Google Chrome
- I have tried setting the MTU to 1458, 1492 and 1500 along with rebooting my router and my PC
- I have always been on a wired connection
- I have tried setting the "Optimize Network for Speed" setting on and off, no difference
- I have made characters on the Karazhan, Spinebreaker and Kor'gall realms and the latency is roughly the same
- I have tried playing some other games, including League of Legends and Battlefield 3 and I was getting 30-50ms.
- I have tried another router - a Linksys WAG120N.
- The firmware on my current router cannot be updated as it is a specially modified one from the ISP.
- I have tried turning on and off the TcpAckFrequency trick and the ping was higher without it
- I have tried disabling all firewalls and protection features on my router as well as the windows one. I do not use any antivirus software.

Tracing route to 195.12.240.163 over a maximum of 30 hops

1 1 ms 1 ms 1 ms /delete/
2 16 ms 15 ms 14 ms host82-14-174-11.not-set-yet.ntli.net [82.14.174.11]
3 16 ms 15 ms 16 ms host82-14-173-49.not-set-yet.ntli.net [82.14.173.49]
4 89 ms 73 ms 56 ms host82-14-174-105.not-set-yet.ntli.net [82.14.174.105]
5 15 ms 15 ms 14 ms popl-core-2a-xe-1110-0.network.virginmedia.net [82.14.168.1]
6 15 ms 16 ms 15 ms popl-bb-1a-ae6-0.network.virginmedia.net [82.14.127.241]
7 16 ms 15 ms 15 ms popl-bb-1b-ae0-0.network.virginmedia.net [213.105.174.230]
8 19 ms 21 ms 20 ms leed-bb-1a-as1-0.network.virginmedia.net [62.253.185.237]
9 24 ms 25 ms 26 ms tcl3-ic-1-ae0-0.network.virginmedia.net [212.43.163.198]
10 88 ms 88 ms 89 ms ldn-b2-link.telia.net [213.248.93.69]
11 88 ms 89 ms 194 ms ldn-bb2-link.telia.net [80.91.250.229]
12 96 ms 96 ms 94 ms prs-bb2-link.telia.net [80.91.247.240]
13 191 ms 157 ms 104 ms ffm-bb2-link.telia.net [80.91.246.180]
14 103 ms 103 ms 104 ms ffm-b10-link.telia.net [80.91.247.189]
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.
Avatar
Lurdlespor
High latency on virgin media adslSun, 19. Feb. 2012 14:02 GMT

Hi there,

There does seem to be a bump in latency around here:

4 89 ms 73 ms 56 ms host82-14-174-105.not-set-yet.ntli.net [82.14.174.105]


However in order for us to check this more in-depth, could I ask for a pathping to your realm instead:
http://eu.battle.net/support/en/article/how-do-i-create-a-pathping-to-a-world-of-warcraft-realm
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