04/05/2011 13:16Posted by Akmunra

Battle.net are usless they cant fix it from this end and the website is horribly sluggish and bugged atm and i have to get hold of the US battle.net to get this fixed, no idea why the code wouldnt work on the EU side, its only a redemtion code should be simple.

You do not have to contact our US support for this - simply call us by using one of the numbers at http://eu.blizzard.com/support/article/23210 or send in an e-mail webform via http://eu.blizzard.com/support/webform.xml and we can refund this so that you can purchase the correct version of the pet.

05/05/2011 07:40Posted by Akmunra

I did call Eu side and they said they cant do anything, ive also emailed and its been 24hrs so far and no responce :(

I do apologise for the miscommunication - we can't directly help but we have a process of dealing with this, and I have now passed this on to make sure it will be dealt with. You should be refunded within 7 - 14 working days. :)

I bought a moonkin pet on the blizzard store 2 days ago for the first time,so i dident notest to change northamerica to europe befor i bought moonkin pet.i tryed to redeem my pet with the code i received in my email but it dident work.have wroten a letter to blizzard about my issue but havent gotten a response yet.can this be fixed so i get my moonkin hatcling ? or do i have to buy another one =/

I can't find any e-mails from you, but if you have contacted US support they will get back to you as soon as possible, otherwise:

04/05/2011 14:04Posted by Glauzuu

You do not have to contact our US support for this - simply call us by using one of the numbers at http://eu.blizzard.com/support/article/23210 or send in an e-mail webform via http://eu.blizzard.com/support/webform.xml and we can refund this so that you can purchase the correct version of the pet.

i did send an email using my email

I can confirm that our US support team have received your e-mail and will get back to you as soon as possible. :)

Hi there, Yozzé.

If you're having problems with a purchase you'll need to call our account and payment support team, or send them a ticket through our support site:

Account and Payment Support
http://eu.blizzard.com/support/article/contactbilling

Battle.net Support - Ask a Question
https://eu.battle.net/support/en/ticket/submit

Hi there, Dragonguard.

I'm afraid that there aren't any gift cards for character services, so you won't be able to buy or use one for a faction change.

The only way to change your faction is to pay for it with a normal payment method (credit card, etc).

If you're having issues with a purchase Sould, please contact our Account and Payment team using the links posted above. :)

Greetings Popodk/Caesarnice,

I’m afraid I’m slightly confused by your posts, and have removed the code you’ve placed therein in case it’s an unclaimed code you’re trying to redeem (as placing it here on the forums unfortunately isn’t the right thing to do, and it’s also not a good idea to give out either your code or a code in this way).

If that’s a TCG loot code, you’ll need to claim it for your region and realm using the correct redemption page;
http://www.worldofwarcraft.com/misc/promotion.html

Whereas, if that’s another form of code (i.e. from prepaid gametime card), you can input it on the Battle.net Account Management site to credit the time to your account.

For further assistance, you’re also welcome to get in touch with our Account and Payment team;

Account and Payment Support
http://eu.battle.net/support/en/article/account-and-payment-support

I’ll be locking this thread now, but if anything’s still not clear then you’re welcome to start a new topic with any questions or queries. :)