 Cionide | problem with accountThu, 26. Jan. 2012 16:01 GMT it seems i can log into my battlenet account ok,but when i go into the game itself,i cant seem to log in,i havent played since oct 2011 and my account was frozen.the only game i have listed in my battlenet acc is wow starter edition (free to play time) anyone got any ideas whats happened here? |
 Irylinne | problem with accountThu, 26. Jan. 2012 17:01 GMT Hi there, Cionide. Do you get an error message when you try to login? Everything looks fine from what I can see. The only thing that springs to mind is that you may have the WoW client for a different region. When you start the game, look in the lower left corner for a black and white symbol; if it says PEGI then you're using the European version, but if it says ESRB then you have the US client and will need to download the game again from account management: https://eu.battle.net/account/management/download/index.xml?show=wow |
Nephadne | problem with accountSun, 29. Jan. 2012 16:01 GMT Greetings Mickus/Cionide, I’m sorry to say that, having checked your Battle.net account, it does indeed only contain the Starter Edition account from which you’re currently posting. Under the circumstances, I’d probably recommend getting in direct contact with our Account and Payment team about this situation, making sure to provide them with as much specific information about your old account as possible. You can either call using one of the Freephone telephone numbers, or you can make a web ticket through the Support Site; Account and Payment Support http://eu.battle.net/support/en/article/account-and-payment-support Blizzard Customer Service Website https://eu.battle.net/support/ticket/submit |
