Name Change - WoW Blue Posts

Malindra

Name ChangeTue, 31. Jan. 2012 11:01 GMT

Good Morning

I initiated a name change yesterday for a character on Earthen Ring.

I know it can take up to 72 hours although my transactions never have.

At 17.56 I received an email saying the change was complete and it specifically said 'your character is now available to play.'

But it isn't. I checked again just now & it still isn't, so basically why did I get that email?

P.S. With the written word it's sometimes hard to tell, I'm not cross, just want you to know an incorrect email was sent. :)

Natryndon

Name ChangeTue, 31. Jan. 2012 11:01 GMT

There is currently an issue with the Name Change service Malindra as announced here earlier this morning:

https://twitter.com/#!/BlizzardCSEU_EN/status/164254100463161344

People who have name changes in progress may experience longer-than-usual delays while this issue persists. We are working to get it fixed right now, but we apologise for the inconvenience caused in the meantime.

Natryndon

Name ChangeTue, 31. Jan. 2012 12:01 GMT

Just for your information, the issue may also be affecting Guild Name Changes. I will post back here with updates as I get them.

Natryndon

Name ChangeWed, 01. Feb. 2012 09:02 GMT

Yes Malindra, this issue has now been. Thanks for taking the time to pop back here and let us know. =)

Nephadne

Name ChangeMon, 12. Mar. 2012 12:03 GMT

Greetings Zarche and Imeltfaces,

Apologies for not noticing both of your posts sooner – posting in an older unrelated topic unfortunately means that it can be quite hard for us to see the new posts, as we view the forums primarily by creation order.

We did, however, experience some issues with our Name Change service yesterday, simply in terms of slow processing of orders, but they should be corrected now so hopefully both of your Character Name Changes have since completed correctly. :)

Malindra	Name ChangeTue, 31. Jan. 2012 11:01 GMT Good Morning I initiated a name change yesterday for a character on Earthen Ring. I know it can take up to 72 hours although my transactions never have. At 17.56 I received an email saying the change was complete and it specifically said 'your character is now available to play.' But it isn't. I checked again just now & it still isn't, so basically why did I get that email? P.S. With the written word it's sometimes hard to tell, I'm not cross, just want you to know an incorrect email was sent. :)
Natryndon	Name ChangeTue, 31. Jan. 2012 11:01 GMT There is currently an issue with the Name Change service Malindra as announced here earlier this morning: https://twitter.com/#!/BlizzardCSEU_EN/status/164254100463161344 People who have name changes in progress may experience longer-than-usual delays while this issue persists. We are working to get it fixed right now, but we apologise for the inconvenience caused in the meantime.
Natryndon	Name ChangeTue, 31. Jan. 2012 12:01 GMT Just for your information, the issue may also be affecting Guild Name Changes. I will post back here with updates as I get them.
Natryndon	Name ChangeWed, 01. Feb. 2012 09:02 GMT Yes Malindra, this issue has now been. Thanks for taking the time to pop back here and let us know. =)
Nephadne	Name ChangeMon, 12. Mar. 2012 12:03 GMT Greetings Zarche and Imeltfaces, Apologies for not noticing both of your posts sooner – posting in an older unrelated topic unfortunately means that it can be quite hard for us to see the new posts, as we view the forums primarily by creation order. We did, however, experience some issues with our Name Change service yesterday, simply in terms of slow processing of orders, but they should be corrected now so hopefully both of your Character Name Changes have since completed correctly. :)