I submitted an in-game-ticket regarding a bug with an achievement that I had, and then logged out for a while. When I came back I saw that my ticket had "Escalated" (at first I was "WTF is this?":S) After a quick Google and asking a friend I found out what it meant so that isn't my problem.

Later, I visited the armory and saw the yellow "1" box at support and thought to go check if something had changed with my ticket while I was gone. I clicked the support button followed by the box:

Ticket <nr-snip> has been created
<date-snip>

After that however I came on a page telling me:

This ticket is unavailable.
You’re either not allowed to view this thread or it doesn’t exist.
[link]Back to Battle.net Support[/link]

Then when I started browsing the other tickets it wasn't there either, (and yes I did select to view all tickets).
Finally when I looked my mail for the e-mail of the ticket, that link didn't work either (was the same link as the first box)

Now two questions:

• Is there a way to get the yellow "1" box gone so I see when something has changed
• Why is the ticket completely "gone" and not just "locked" or something (would get that, if it was locked)

Thanks for the time

Nafets