If you have fully completed the payment process and are still having trouble with the faction change, then you are welcome to contact our Account and Payment team who will be happy to take a look into it for you. :)

Bear in mind that as our regulars have kindly pointed out, it can take some time for it to complete.

Thanks for the heads-up Johanswe! We've been getting other reports as well and I have passed the matter on. :)

Quick update:

This is something we are aware about and the matter is being looked into. I am very sorry for any inconvenience caused, but please keep waiting and I hope you get moved soon. :)