Greetings Naglfár,

In checking your account in order to be able to respond to this thread, I notice that your open petition seems to have been answered just a few minutes ago anyway.

As there’s no point in dealing with multiple support representatives at the same time, and it could potentially confuse matters further (particular when it comes to the forums, as I’m somewhat limited by the information I can provide you or request from you in such a public milieu), but I do hope they’ve been able to clarify the situation for you and explain what you’ll need to do next. :)