Good evening Ellisse,

I’m very sorry to say that reporting this type of issue via the forums really isn’t the best idea, as we’re regrettably unable to take any direct in-game action as a result.

Having taken a quick look at your account, I’m saddened to see no open or resolved tickets about this issue, so I do hope it managed to resolve itself without too much inconvenience to you. If not, and you’re still experiencing any issues, you’re obviously still very welcome to submit an in-game petition requesting help. Best of luck! :)